PUBLIC OFFER

This Public Offer (hereinafter – the “Offer”) is an official proposal of Limited Liability Company “MEDAPP” (hereinafter – the “Provider”), TIN 312319171, registered in accordance with the legislation of the Republic of Uzbekistan, addressed to any natural person with full legal capacity (hereinafter – the “Customer”) to conclude an Agreement for the provision of informational services under the terms set out in this Offer.

By performing the actions specified in this Offer, the Customer confirms that he/she:

• fully and unconditionally accepts all terms of this Offer without any exceptions or reservations;
• is aware of and understands the legal status of the Provider, as well as the nature of the services it provides;
• acts on his/her own behalf, in his/her own interests and/or in the interests of a represented person on the basis of relevant authority.

This Offer is valid for an indefinite period and applies to all Customers who have accepted its terms in the manner prescribed herein.

1. Terms and Definitions

1.1. Platform – the “MedMapp” web and/or mobile service intended for receiving Customer requests for selection of foreign medical institutions, providing information on offers from such institutions, as well as enabling interaction between the Customer and the selected institution, including message transmission and booking arrangements.

1.2. Customer – a natural person with full legal capacity who has accepted this Offer and uses the Platform to receive informational services for personal purposes not related to entrepreneurial activity.

1.3. Informational Services – the provision to the Customer of information about treatment options in foreign medical institutions posted on the Platform based on data received from such institutions, as well as providing the technical ability to exchange messages and, if necessary, assisting with booking. The Provider does not render medical, diagnostic, therapeutic, or consultative services.

1.4. Acceptance – the Customer’s full and unconditional agreement to conclude the Agreement under the terms of this Offer, expressed by registering on the Platform in the manner prescribed in Section 4.

1.5. Medical Institution – a foreign organization authorized to provide medical services in accordance with the laws of its country, which has posted its offers on the Platform.

1.6. Personal Account – the Customer’s personal section of the Platform, accessible after registration, displaying information about his/her requests, history of interactions with foreign medical institutions, and the status of services provided.

1.7. Local Assistant – a natural person located in the country where medical services are provided, verified by the Provider, and offering organizational assistance to the Customer (meeting, escort, help with everyday matters, interpreting, etc.) as part of arrangements between the Customer and the relevant Medical Institution. The Local Assistant is not a representative of the Provider.

2. Subject of the Agreement

2.1. Under the terms of this Offer, the Provider undertakes, via the Platform, to provide the Customer with a set of Informational Services aimed at searching for, selecting, and providing information about offers from Medical Institutions, as well as enabling the technical exchange of messages between the Customer and the selected Medical Institution, booking medical services via the Platform, and, if necessary, assisting in establishing contact with a Local Assistant in the country where medical services are provided.

2.2. The Local Assistant is chosen by the Customer independently through the Platform’s functionality and provides organizational assistance (meeting, escort, help with everyday matters, interpreting, and other agreed actions). The Provider is not a party to the relationship between the Customer and the Local Assistant but is willing to assist in resolving possible organizational issues related to such interaction.

2.3. The Provider’s Informational Services are not medical, diagnostic, therapeutic, or consultative activities. The Provider does not provide medical services, does not perform medical interventions, does not conduct examinations, and does not issue medical conclusions. All decisions on receiving medical services are made by the Customer independently, based on information provided by the Medical Institution.

2.4. The Provider acts solely as an informational intermediary, providing a technical Platform for the interaction between the Customer and Medical Institutions, and is not a representative or agent of such institutions. The Provider has no right or obligation to control the quality, timing, volume, or results of medical services provided by them, nor is it liable for their consequences.

2.5. The Customer confirms that he/she understands and agrees that the choice of Medical Institution, the scope of medical services, the conditions of their provision, as well as final settlements and relationships concerning medical services, are carried out directly between the Customer and the chosen Medical Institution, without the Provider’s involvement, except for the technical capability of booking through the Platform.

3. Legal Status of the Provider

3.1. The Provider is not a Medical Institution, does not carry out medical activities, does not provide medical services, does not conduct diagnostics, treatment, or consultations, and has no right to issue medical conclusions or any other documents related to medical practice.

3.2. The Provider provides the Customer exclusively with Informational Services via the Platform, including providing information on offers from Medical Institutions, enabling message exchange, and booking medical services through the Platform.

3.3. The Provider is not an intermediary, representative, agent, or any other authorized person of any Medical Institution, does not act in its interests, and does not assume obligations on behalf of such Medical Institution.

3.4. The Provider does not participate in financial settlements between the Customer and the Medical Institution and does not interfere with determining the terms, timing, or procedure for providing medical services, which are defined directly by the parties.

3.5. As an informational intermediary, the Provider cannot influence the Medical Institution’s decisions regarding the provision or refusal to provide medical services, changes in their cost, conditions, or timing, or other circumstances dependent on the institution’s activities. Nevertheless, the Provider is willing to provide maximum assistance to the Customer and the Medical Institution in resolving possible disputes and issues arising during service provision.

4. Procedure for Concluding the Agreement (Acceptance of the Offer)

4.1. Acceptance of the Offer is deemed to be the Customer’s full and unconditional consent to its terms, expressed by completing the registration procedure on the Platform.

4.2. The registration procedure includes entering a mobile phone number, confirming it by entering the received SMS code, and agreeing to the terms posted on the Platform.

4.3. The moment the Customer clicks the “Register” button (provided all actions specified in Clause 4.2 of this Offer have been completed) is considered the moment of concluding the Agreement between the Provider and the Customer.

4.4. By accepting, the Customer confirms that he/she has read the content of this Offer, understands its terms, accepts them in full, and guarantees the accuracy of the information provided.

4.5. Registration on the Platform and acceptance of the Offer are permitted only for persons who meet the requirements set out in Clause 1.2 of this Offer.

5. Rights and Obligations of the Parties

5.1. The Provider shall:

• 5.1.1. Provide the Customer with access to the Platform’s functionality to the extent necessary to provide Informational Services in accordance with this Offer.
• 5.1.2. Post on the Platform up-to-date information on offers from Medical Institutions available to the Provider at the time of publication.
• 5.1.3. Ensure the technical possibility of message exchange between the Customer and the selected Medical Institution through the Platform.
• 5.1.4. Ensure the technical possibility of booking the selected Medical Institution’s medical services via the Platform.
• 5.1.5. Maintain the confidentiality of the Customer’s personal data and other information in accordance with Section 8 of this Offer.

5.2. The Provider has the right to:

• 5.2.1. Suspend or terminate the Customer’s access to the Platform in case of violation of this Offer or legal requirements.
• 5.2.2. Make changes to the Platform’s functionality, the procedure for providing Informational Services, and other operating conditions of the Platform.
• 5.2.3. Request additional information from the Customer necessary to provide Informational Services.
• 5.2.4. Assist the Customer and the Medical Institution in resolving disputes arising between them, in the manner provided for in Clause 3.7 of this Offer.

5.3. The Customer shall:

• 5.3.1. Provide the Provider with accurate information necessary to provide Informational Services.
• 5.3.2. Use the Platform solely for personal purposes not related to entrepreneurial activity.
• 5.3.3. Independently decide on the choice of Medical Institution, the scope, and conditions of medical services.
• 5.3.4. Comply with the requirements of this Offer and the instructions posted on the Platform.

5.4. The Customer has the right to:

• 5.4.1. Receive Informational Services from the Provider to the extent and under the conditions set forth in this Offer.
• 5.4.2. Contact the Provider for clarifications on the Platform’s operation and the procedure for providing Informational Services.
• 5.4.3. Refuse to use the Platform at any time, subject to fulfilling obligations undertaken before the refusal.

6. Cost of Services

6.1. The Information Services provided by the Contractor via the Platform are offered to the Customer free of charge.

6.2. The gratuitous nature of the Information Services does not release the Customer from complying with the terms of this Offer and the requirements of the law.

6.3. The Platform may display offers for ancillary services from third-party providers, including but not limited to visa services, translation services, transportation assistance, accommodation booking, and other services. Such services are not Information Services of the Contractor, are provided on a paid basis by the respective providers, and are governed by separate agreements between the Customer and such provider. The Contractor is not a party to such agreements, does not control the cost, timing, scope, or quality of ancillary services, and is not liable for their performance.

6.4. The Contractor may, in the future, change the terms of provision of Information Services, including introducing a fee, by posting the relevant information on the Platform at least ten (10) calendar days before such changes take effect.

6.5. If a fee for the Information Services is introduced, the Contractor will indicate on the Platform the amount, payment methods, and payment procedure.

6.6. A Customer who disagrees with the introduction of a fee may stop using the Platform before the effective date of such changes. Continued use of the Platform after this date constitutes the Customer’s acceptance of the new terms.

7. Liability

7.1. The Contractor is responsible for the proper provision of the Information Services in accordance with this Offer and the laws of the Republic of Uzbekistan, as well as for the security and confidentiality of the Customer’s personal data within the limits established by Section 8 of this Offer.

7.2. The Contractor is not responsible for the quality, timing, scope, or results of medical services provided by a Medical Institution, nor for the accuracy, completeness, relevance, or content of information posted by Medical Institutions on the Platform. However, the Contractor will make reasonable efforts to assist the Customer in resolving any arising issues or misunderstandings.

7.3. The Contractor is not a party to agreements between the Customer and a Medical Institution, does not control their execution, and is not responsible for a Medical Institution’s refusal to provide medical services, changes in their cost, conditions, or timing, or for any other circumstances depending on the Medical Institution. If the Customer has justified claims, the Contractor will assist in forwarding such claims to the relevant party and, where possible, in resolving them.

7.4. The Contractor is not responsible for the actions or omissions of third-party providers of ancillary services (including visa services, translation services, transportation assistance, accommodation booking, and other services) and is not a party to agreements concluded by the Customer with such providers. However, if there are justified complaints, the Contractor will review the Customer’s request and, within its capabilities, help resolve the situation, including, if necessary, replacing the Local Guide.

7.5. The Contractor is not liable for Platform interruptions caused by technical failures, actions of third parties, maintenance work, or force majeure circumstances, and does not guarantee that use of the Platform will result in the Customer obtaining medical services of a particular quality, volume, or outcome.

7.6. The Customer is solely responsible for the accuracy of the data provided, the choice of Medical Institution, third-party provider, or Local Guide, as well as for all consequences related to obtaining services from these parties.

8. Confidentiality

8.1. The Contractor undertakes to maintain the confidentiality of information received from the Customer in connection with the performance of this Offer and not to disclose it to third parties, except as provided by this Offer or the laws of the Republic of Uzbekistan.

8.2. Confidential information includes:

• 8.2.1. the Customer’s personal data, including surname, name, contact details, and other information provided during registration and use of the Platform;
• 8.2.2. information about the Customer’s health obtained in the course of providing the Information Services, including information subject to medical confidentiality;
• 8.2.3. other information provided by the Customer to the Contractor and not subject to free dissemination.

8.3. Processing of personal data and information subject to medical confidentiality is carried out by the Contractor for the purposes of:

• 8.3.1. registering the Customer on the Platform and providing them access to its functionality;
• 8.3.2. providing the Information Services as stipulated by this Offer;
• 8.3.3. ensuring interaction between the Customer and Medical Institutions;
• 8.3.4. sending notifications and messages related to the provision of Information Services;
• 8.3.5. fulfilling the requirements of the laws of the Republic of Uzbekistan.

8.4. Transfer of personal data and information subject to medical confidentiality is allowed:

• 8.4.1. to Medical Institutions — solely to the extent necessary for the provision of medical services;
• 8.4.2. to other parties — in cases expressly provided for by the laws of the Republic of Uzbekistan.

8.5. The Contractor may carry out cross-border transfer of personal data and information subject to medical confidentiality to countries that provide adequate protection of the rights of data subjects, or with the Customer’s consent, or in other cases provided by the laws of the Republic of Uzbekistan.

8.6. The Contractor takes the necessary organizational and technical measures to protect confidential information from unauthorized access, alteration, disclosure, blocking, or destruction.

8.7. Personal data and information subject to medical confidentiality are stored by the Contractor for the duration of the Agreement.

8.8. The Customer has the right to receive information about the processing of their personal data and information subject to medical confidentiality, to request their clarification, update, modification, or destruction, as well as to withdraw consent to their processing in the manner prescribed by the laws of the Republic of Uzbekistan.

9. Amendment and Termination of the Offer

9.1. The Contractor may at any time amend the terms of this Offer by posting its new version on the Platform.

9.2. The Customer must independently and regularly monitor the current version of the Offer posted on the Platform and bears all risks and consequences associated with failure to familiarize themselves with it after changes are made.

9.3. All amendments take effect from the moment they are published on the Platform and apply to all Customers who have not stopped using the Platform after such publication.

9.4. The Customer’s acceptance of the new version of the Offer is confirmed by continuing to use the Platform after its publication date.

9.5. The Offer in relation to a specific Customer terminates upon cessation of use of the Platform, including as a result of:

• 9.5.1. voluntary refusal by the Customer, including deletion of their account upon request;
• 9.5.2. deletion of the account by the Contractor due to the Customer’s violation of the terms of this Offer or the law.

10. Rights to the Platform and Content

10.1. All exclusive rights to the Platform, including its source code, structure, design, user interface, text and graphic materials, photographs, illustrations, databases, and other elements, belong to the Contractor and are protected in accordance with the laws of the Republic of Uzbekistan and international treaties.

10.2. The Customer is granted a limited, non-transferable, and revocable right to use the Platform solely to the extent necessary to receive the Information Services in the manner established by this Offer.

10.3. Any use of elements of the Platform outside the terms of this Offer, including copying, modifying, distributing, publishing, transferring to third parties, or any other use, is permitted only with the Contractor’s written consent.

10.4. Violation of rights to the Platform and its elements entails liability in accordance with the laws of the Republic of Uzbekistan.

11. Miscellaneous

11.1. This Offer, as well as all relations between the Contractor and the Customer arising in connection with its performance, are governed by and interpreted in accordance with the laws of the Republic of Uzbekistan.

11.2. Any notices, messages, claims, and other correspondence in the framework of performance of this Offer are sent by the Parties via the Platform, by email, or in another way that allows confirmation of the fact of sending and receiving.

11.3. All disputes and disagreements arising in connection with the performance or interpretation of this Offer are subject to resolution through negotiations between the Parties.

11.4. If it is impossible to resolve the dispute through negotiations, it shall be considered by the courts of the Republic of Uzbekistan at the location of the Contractor.

11.5. The invalidity of one or more provisions of this Offer does not entail the invalidity of the remaining provisions. If any provision is found invalid, it shall be replaced by another provision that most closely matches the original purposes and intentions of the Parties.

11.6. The Contractor’s failure at any time to require the Customer’s performance of any provision of this Offer does not constitute a waiver of the right to require such performance in the future.

11.7. This Offer is posted on the Platform in open access and is a public offer binding on the Contractor from the moment of its acceptance by the Customer until its termination in accordance with Section 9.

12. Contractor’s Details

Limited Liability Company “MEDAPP”
TIN: 312319171
Legal address: Republic of Uzbekistan, Syrdarya region, Gulistan city, “Yangi Hayot” mahalla, Uzbekistan Avenue, Building 11
Bank: JSC “Aloqabank”, Gulistan Branch
Account number: 20208000807282604001
Website: www.medmapp.uz